Our Posifon Nano and Pico Pro devices have the function that in addition to GPS, they can also pick up positions via wifi, ie the devices detect mac addresses nearby. The standard for Wi-Fi in Europe is a general range (the signal strength of routers and antennas has a limited output power due to the rules for CE marking) that allows you to reach the network in a radius of up to 50 meters indoors and 100 meters outdoors. Then the range is affected by the number of walls and other obstacles present, the material they are made of and so on. So the range can effectively be reduced to just a few meters indoors.

FAQs arkiv

Q: Auto shut off battery alarm

Battery alarm for GPS alarms will end when the battery level passes 35% charge again unless an alarm receiver has accepted the alarm

Q: Auto exit inactivity sludge

Inactivity alarms (device not in contact with the system for X hours) are terminated as soon as the device is in contact with the system again, unless an alarm receiver has accepted the alarm and is thus acting on the ongoing alarm case.

Q: Auto-termination of other alarms

All alarms are automatically closed after 7 days regardless of whether they are accepted by an alarm receiver or not. We assume that everyone ends all alarms within 7 days, but as we now pass alarms on via integrations to other alarm systems, this function is needed. Please contact us if you want a different time span than 7 days. All completed alarms can be found to review via Historical alarms in the alarm list

Q: Likely reasons for inactivity alarms

If no custom settings have been made, an inactivity alarm is sent out if a GPS device has not been in contact with PosifonCare for three hours. An inactivity alarm can be due to various reasons, the main reasons being that the device is discharged or switched off, or that the device has no mobile coverage and therefore cannot pass on its information to the system. Other less common reasons may be that the device has broken down, for example due to water damage, or that it has stopped working for some other unknown reason. Please contact our support for troubleshooting.

Q: Why am I not getting a new positioning?

The fact that you do not get a new position on your map when searching can be due to a couple of different factors. The most common reasons we ask you to check are: Is the GPS unit switched on? Is the battery charged? How is the coverage where the GPS unit is located? If you find that all of the above is in order, we recommend that you restart the GPS unit and test again. If the new positioning fails even then, please contact our support department.

Q: Why can't I assign safe areas to certain users?

The most common reason why you cannot assign a safe area to a user is that they do not have a GPS device attached to them. In this case, there is no button to add safe areas as these would not work. If the button to add safety areas is on the user but the safety area you want to link is not in the list, it is because that particular safety area is not supported by the device the user is using. More information about this can be found here under Help & Support.

Q: How do I search for a user?

If a situation arises where you need to know where a user is, a search for the user can be started. Positions are received continuously and it is possible to see the person's recent movement patterns. To start a search In the app: 1. Go via "My departments" to the department where the user you want to start the search is located. 2. Click on the user in the list that you want to start a search for. 3. To start a search, first click on the drop-shaped positioning symbol in the right corner. 4. information on the user's action plan and status from their unit is now available. To start the search, click on the blue button "Start search". Start a search on www.posifoncare.se 1. Click on search, if you are connected to several departments, select the correct department. 2. Click on the user in the list that you want to start a search for. 3. To start a search, first click on the blue search button. 4. Information about the user's action plan and status from their unit is now available. To start the search, click on the blue button "Start search".

Q: How long is a closed alarm saved as alarm history?

An alarm that is closed is saved as alarm history for 12 months.

Q: As a customer, do we need to delete personal data?

Only you as a customer can decide which alarm recipients and administrators should have access to our services at the moment. It is therefore important that you regularly review what authorization different people have and delete the personal data of those who should no longer have access to the system. In other words, this should be done naturally linked to the removal of their access rights. The same should apply to users. When the GPS device is withdrawn, the user must also be deleted in PosifonCare. This is easily done by a system user with the authorization role of department administrator.

Öppettider: måndag till fredag 8-17

+46 (0) 31-360 87 70

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Posifon AB
Mölndalsvägen 30B
412 63 Göteborg

+46 (0) 31-360 87 70
info@posifon.se

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